Mission Statement

As an experienced Information Technology Systems Administrator with a focus on Azure and AWS infrastructure, I bring a wealth of knowledge in cloud-based solutions, security, and infrastructure management. My goal is to optimize and secure digital environments, enhance productivity, ensure seamless collaboration, and drive innovation within organizations.

Skills

• User Management:
  • Created and managed user accounts, permissions, and access controls.
  • Trained users on the use of IT systems and software.
• Infrastructure Management:
  • Managed servers, network equipment, and other IT infrastructure components.
  • Assisted in network planning and implementation.
• Security:
  • Monitored and maintained security measures to protect the organization’s IT infrastructure and data.
  • Implemented security policies and procedures.
• System Maintenance and Optimization:
  • Installed, configured, and maintained operating systems, servers, and network hardware.
  • Monitored system performance, identified bottlenecks, and implemented solutions to improve efficiency.
  • Performed regular backups and data recovery procedures.
  • Ensured data security and implemented security protocols using Intune policies.
• Troubleshooting and Support:
  • Diagnosed and resolved hardware, software, and network issues.
  • Provided technical support to users, addressing their IT-related concerns.
  • Documented IT processes and procedures.

Experience

Wireless Guardian

Systems Administrator
JAN 2024 – SEP 2024

• Improved Microsoft Identity score by 22% for a resulting score of 86%.
• Implemented new IT Security policies: IT Operations Policy, Service Catalog, Security Policy, and Incident Response.
• Built out 3 Microsoft Teams Conference Rooms.
• Designed SharePoint sites for IT Helpdesk, Operations Department, 3 committees, and Sales Team.
• Architected the Intune polices and Defender Endpoint Security and Firewall.

Unical

System Administrator
JUL 2023 – JAN 2024

• Migrated 50+ servers as part of a team.
• Implemented SSO for Okta identity provider.
• Completed a network circuit upgrade as part of a team.

Woodrow Technologies

System Administrator
JAN 2022 – JUN 2023

• Migrated Microsoft 365 tenants and emails for 20+ health care provider offices.
• Installed new Ubiquiti network appliances for 8 health care provider offices.
• Migrated VOIP services to Service Now and architected phone tree system.
• Managed MDM applications, Intune, Zoho MDM, and Apple Business.
• Won “Hardest Working IT Professional” award January 2021.

GoDaddy

Website Advisor
NOV 2020 – OCT 2021

• I received the Valedictorian award for performing 100% on all tests.
• Exceeded quotas for customer service surveys for outstanding customer service.
• Exceeded sales goals set by manager.

Sunrun

Hardware Coordinator
JAN 2019 – APR 2020

• Implemented the restructuring of the hardware recycling program. This resulted in the company gaining compensation for end-of-life hardware versus paying for recycling services.
• I completed research that resulted in a new laptop baseline for three different end user groups.
• I was responsible for all hardware purchases for 7 sites.

Endurance International Group

Service Operations Administrator
OCT 2015 – OCT 2018

• I received the “Star” Award 3 months out of the 6 months that the “Star” Award was viable.
• Built out third floor with all IT equipment, including desktops, VOIP phones, laser printers, conference rooms, and IDF closets.
• I was acting IT Service Operations Manager for 4 months while the current manager was on loan to a different department.

Recovering Computers

Computer Repair Technician
MAR 2014 – SEP 2015

• I increased sales by 20% with my customer service.
• I implemented new procedures for virus removal.
• Upgraded all floor model laptops to Windows 10 from Windows 7.

Certifications

• CCNA
• Azure Administrator Associate
• Microsoft 365 Administrator

Letters of Recommendations Upon Request or Visit LinkedIn Page